Recent articles 19 – 27 of 48
opinion
An EU region is not a data boundary
The vendor questionnaire has a comforting checkbox: EU data residency. Here is why that checkbox proves far less than it seems to, and the questions that actually decide whether your data stays under your control.
customer-cases
How Visma Enterprise AS accelerated AI adoption with Unless
When AI becomes the standard: Inside Visma Enterprise AS’s self-service transformation.
customer-cases
Kontek is deflecting thousands of tickets with AI
Meet Sally: Kontek’s AI support colleague in a complex regulatory landscape.
know-how
Transforming legacy documentation for AI readiness
Turn legacy documentation into one self-maintaining Living Knowledge library that powers AI safely.
stories
UNLESS recognized by Research.com for AI knowledge assistant
UNLESS has been recognized for its innovative capabilities in making organizational knowledge discoverable, intuitive, and actionable.
know-how
The ROI of AI in customer support: metrics and costs
The exact formula behind AI customer support ROI, with a worked example and a calculator to run your own numbers.
know-how
Why digital autonomy matters
Digital autonomy means independently managing our technology and data to ensure security and privacy.
stories
Fireside chat at Visma AI Conference 2025
Transforming customer support with AI - insights from the Visma AI Conference 2025 fireside chat of Edgars Dzenuška and Sander Nagtegaal.
know-how
The AI platform for Europe's regulated sectors
Businesses in Europe's regulated sectors face unique challenges launching AI solutions while complying with strict regulations.