# The team assistant handles multiple questions per ticket

**Summary:** The team assistant can summarize and answer multiple questions per ticket, with better PDF parsing and fewer arbitrary decisions from the AI.

**In short:** One ticket, many questions, one clear summary.

**Published:** 2024-11-18

- The team assistant can now __summarize and answer multiple questions__ per ticket.
- You can now filter conversations based on the segment.
- We've implemented a __better PDF parsing library__. If you have indexed PDFs, you can retrain them with the improved system to see if the results are better.
- We've adjusted the AI to make less arbitrary decisions. When multiple articles could answer a question, the AI now summarizes options and asks for clarification before proceeding, ensuring more relevant responses.